CX experts explore key trends shaping customer and employee experiences—and their impact on your business in 2025 and beyond.

This webinar is a must-watch for contact center leaders, customer service managers, business executives and anyone passionate about driving impactful customer experiences. If you’re ready to lead the way in 2025 with cutting-edge insights, this event is for you.

About the webinar

As customer experience (CX) professionals rapidly adapt their strategies to include AI and digital transformation, staying ahead has never been more important. Join us for an exclusive look into 2025’s top CX and EX trends. Our expert panel will unpack game-changing developments in AI-driven personalization, ethical AI practices, workforce evolution and more—equipping you to take your customer and employee experience strategies to the next level.

Watch now to learn more about:

• Leveraging AI for hyperpersonalized and ethical customer experiences
• Enhancing customer journeys with strategic, real-time cross-channel engagement
• Driving measurable business outcomes with CX strategies and next-gen workforce engagement management

Meet the speakers

Megan Burns

Founder and Principal Experience Enterprises

Robin Gareiss

CEO & Principal Analyst Metrigy

Sami Beydoun

Team Leader, Student Services Hub Western Sydney University

William Dummett

Chief Privacy Officer Genesys

Prajwal Ramachandra

Managing Director, Global Contact Center Practice Lead Accenture